Frequently Asked Questions

Check out our help topics or ask your question directly. If you have not found the answer to your request, our customer service is at your disposal, contact us by email or phone.

My account

In the My Account tab or when placing an order, click on the "I've forgotten my password" button to receive an email which will allow you to reset your password.

To do this, you need to log in to your account then change your information by clicking on the "update my account" tab.

To do this, you need to log in to your account then change your information by clicking on the "update my account" tab.

My order

You need to send us the withdrawal form via post o email before returning the items. Engraved items cannot be returned or exchanged. For more information, visit www.opinel.com/en/customer-service/returning-the-goods-within-30-days.

 

If you return products to us as part of the after-sales service, shipping costs are at your expense. The same applies in the event of retraction.

In order to leave a comment and share your opinion and experience, head to the product page and write your comment at the bottom of the page, where you will find a box available to do this.

Browsing on our site is much easier thanks to the search bar! The magnifying glass logo can be found on the top right-hand corner of every page on the website opinel.com and is always accessible. You can search using the product name, size, product family, etc.

Log in to your Opinel account and track the status of your order. If you can't find this information, contact our customer service via email or phone.

You can collect your order from the Musée Opinel, however we do not offer a click and collect service from our other points of sale.

Yes you can change or cancel your order. Please contact a customer advisor as soon as possible via phone on 0033 (0)4 58 25 01 16 or by using the contact form.

You can contact our after-sales service: please provide your online order number, along with a photo showing the product fault.

When an order is cancelled before it is shipped, the refund is sent on the same day. It can then take several days to appear in your bank account.

You can contact our after-sales service: please provide your online order number, along with a photo showing the product fault.

You can contact our after-sales service: please provide your online order number, along with a photo showing the incorrect product.

Please have your order number on hand and contact a customer advisor by phone on 0033 (0)4 58 25 01 16 or by using the contact form.

Yes.

You can contact a customer advisor by phone on 0033 (0)4 58 25 01 16 or by using the contact form in order to have more information about why your payment was refused.

It is not possible to place an order over the phone, it can only be done on our website www.opinel.com.

Unfortunately, we do not currently offer gift vouchers.

We can gift wrap your order before shipping it. This service is free. If you are interested, please contact one of our customer advisors by phone or via the form as soon as you have placed your order, by providing your order number.

Yes you can. To do this, please contact our customer advisors as soon as your order has been accepted.

You should provide your email address on the relevant product page, opposite the "let me know" tab. As soon as the knife is available online, you will receive an email to let you know it is available.

Delivery

The simplest way to calculate shipping costs before placing your order is to use the delivery cost simulator [available here]

We can deliver your order to a different address from the billing address. You should provide this address in the delivery information box.

If any items are out of stock, we wait until your order is complete before sending it to you.

Yes. We offer different types of delivery options, you will find all of the information [here].

We offer different types of delivery options, you will find all of the information [here].

We deliver to many countries around the world. For more information regarding delivery options in your country, click [here].

Delivery times can vary depending on your delivery address. For more information about our delivery times, please see (here).

Residents outside of the European Union who provide a delivery address outside of the European Union are eligible for a tax refund. In this case, French VAT does not apply and your order will automatically be invoiced excluding tax but you will need to pay local taxes and customs duty when the package is delivered.

Unfortunately, you cannot change your address once the package has been shipped.

You can collect your order from the Musée Opinel, however we do not offer a click and collect service from our other points of sale.

After-sales service

In the event of a manufacturing fault, please contact our after-sales service using the contact form. Our teams will be in touch to offer you a solution.

Opinel folding knives are made of carbon steel and stainless steel. The carbon steel blades are susceptible to corrosion so you should dry them properly and apply a little cooking oil to protect them. For more maintenance tips, visit our blog.

The best way to contact our after-sales service is by sending an email using the contact form [here].

Our after-sales service will reply to you within 3 weeks.

If you lose your saftey ring, please contact our after-sales service [here]

You can contact our after-sales service if you ordered online, or (here) if it was purchased from a retailer.

Our products are under warranty for normal use. For more information, please visit our Guarantee page.

You can contact our after-sales service if you ordered online, or if it was purchased from a retailer. Engraving on the blade can fade due to the acidity of washing-up liquid. To clean your engraved blades, you can use washing-up liquid as long as you rince and dry the blades well after washing. We do not recommend leaving washing-up liquid to soak on your engraved blade.

Customising products

You can customise an individual knife by ordering on our website. You will find the list of all our customisable products here. For orders of a large quantity of 100 items or more, please contact our customisation service.

Customisation is not available for all of our knives due to the characteristics of the blades, the wood or the handle material.

The individually branded knives are engraved using laser, on the blade and the handle. For knives ordered in large quantities, we offer different branding solutions, such as tampography or sublimation. If you are interested, please request a quote from the customisation service.

The knives are engraved using laser, on the blade and the handle but the reaction is different depending on the material. For the handles, the engraving is deep in the wood whereas on the blade, the engraving is only on the surface and may slightly fade through use (for example, when sharpening). The blade engraving may fade due to the acidity of washing-up liquid. For cleaning your engraved blades, you can use washing-up liquid as long as you wash and dry the blades properly after washing. We do not recommend leaving washing-up products to soak on your engraved blades.

You can absolutely customise a large quantity of knives for your company or event. Please contact the promotional items service by filling out the quote request form, available here.

We do not offer this type of engraving for individual knives. For more customisation options, please contact the BtoB service from this page.

Where can I find Opinel products ?

There are three points of sale which can be considered as Opinel stores: The Opinel store in Annecy, the Musée Opinel in Saint Jean de Maurienne and La Piste Verte in Chambery. You can also find all of our collection in our retailer network Relais Opinel, available [here].

Opinel knives are sold in many shops. You can find our products in cutlery stores, all sports retailers, garden centres or even DIY stores. To access the list of our points of sale, visit the "Find a store" page.

We do not have a factory shop, however, if you would like to learn more about the brand and find all of the products in the collection, head to the Musée Opinel store in Saint Jean de Maurienne or the official store in Annecy!

Contact Opinel

It's very easy to contact Opinel, simply use our contact form [here].

Unfortunately it is not possible to visit our knife manufacturing factory. We would like to share our expertise and our passion with as many people as possible but we can't due to security reasons. However, we know many people are interested so we have created a virtual tour, available [here].

Opinel products

Our knives and tools are manufactured in France in our factory in Chambery (Savoie) which employs 170 people, of which 110 deal with the manufacturing. A small part of our range is manufactured by our partner in Portugal after having been developed in Chambery: pruners, Parallèle and Intempora kitchen knives, spreading knives, vegetable knives. Garden saw blades and cases are manufactured in Asia. Tableware and kitchenware is manufactured in France by the company Tissage Moutet.